Privacy Policy

This Privacy Policy describes how ANKURAH and its affiliates (collectively "ANKURAH, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website ankurah.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as payment instrument information or biometric information where required for selected Platform features, in accordance with applicable law. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We are not responsible for third-party privacy practices or the content of their privacy policies, and we request you to read those policies prior to disclosing any information.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses. We use your personal data to handle and fulfill orders, enhance customer experience, resolve disputes, troubleshoot problems, inform you about offers and updates, customise your experience, detect and protect us against error, fraud and other criminal activity, enforce our terms and conditions, conduct marketing research, analysis and surveys, and as otherwise described to you at the time of collection of information.

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them. We may disclose personal data to third parties such as sellers, business partners, service providers, logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment partners opted by you. These disclosures may be required to provide services and products, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, and prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

We may disclose personal and sensitive personal data to government agencies or authorised law enforcement agencies if required by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

To protect your personal data from unauthorised access or disclosure, loss or misuse, we adopt reasonable security practices and procedures. However, transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. Users are responsible for ensuring the protection of login and password records for their account.

You may request account deletion through available Platform functionality or by writing to us at the contact information provided below. We may refuse or delay deletion in the event of pending grievances, claims, shipments, or other services. We retain your personal data for no longer than is required for the purpose for which it was collected or as required under applicable law. We may retain data if necessary to prevent fraud or future abuse, or for other legitimate purposes, and may continue to retain anonymised data for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform where available.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You may withdraw consent by writing to the Grievance Officer at the contact information provided below with the subject line "Withdrawal of consent for processing personal data". Withdrawal of consent will not be retrospective and may affect our ability to provide services for which such information is necessary.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices and may notify you about significant changes in the manner required under applicable laws.

• Vassudeo Shetye
• CTO
• Bicholim, Goa, 403529
• Contact us: vassudeo.shetye@binarydharma.online
• Time: Monday - Friday, 9:00 - 18:00